Sell condition | Siria


These General Contract Conditions (hereinafter: CGC) are valid for all orders and shipments between Follador Srl, Via Antighe, 48 - 31041 Cornuda (TV) Italia and its customers through the online site:

Order procedure, contract conclusion, quantity limitation

1. Order procedure

• Follador Srl offers to its customers the natural and clumping cat-litter Siria: a product developed, produced and packaged by Follador Srl. Clicking on the button product the customer is taken to the product sheet where he can view all the details of the item. Then the customer can setting the quantity desired and clicking on the GO TO CHECKOUT button he can insert the product in a virtual shopping cart.

• At this point the registred customers will be able to enter in their account where they have previously saved their data which they can automatically use for the order in progress. New customers can decide whether to register and then create their account or whether to continue without registration. In the latter case the customer will then have to enter the shipping address and send the summary order.

• Proceeding in the penultimate phase of the order, the customer displays a "Preview" of the order, complete with VAT prices and shipping costs included.

• To complete the order, then send a binding offer, the customer must click on "CONTINUE" and then decide to pay by credit card or PayPal.

2. Conclusion of the contract

The display of products in our e-shop is provided for only informational purposes and does not represent a binding offer for sale. Only when the customer purchases with a credit card or PayPal he send to us a binding offer for the conclusion of a purchase contract. The customer then receives an automatic confirmation by e-mail of the receipt of the order ("Immediate confirmation of the order"). This confirmation does not yet represent the acceptance of the offer by Follador Srl. The contract is concluded only when Follador Srl sends the goods to the customer confirming the evasion by e-mail ("Confirmation of evasion of the order").

3. Quantity limitation

The sale of the goods on offer takes place only in non-commercial quantities to physical persons capable of acting.

Prices and delivery costs

1. Prices

All prices include VAT and shipping costs.

Shipping and delivery

The Follador Srl through the site only supplies to final consumers.

The delivery, unless otherwise stated in the offer, takes from 5 to 10 working days from the moment of evasion, based on the shipping address. For more details, please refer to the section dedicated to Delivery Terms.

The orders will be processed within the warehouse stock limit. In the event that Follador Srl, due to supply problems not attributable to it, fails to ship the ordered product, it reserves the right to terminate the contract by immediately refunding all services already paid by the customer.

If the goods sent should have been damaged during transport, the customer is obliged to inform immediately the Customer Service of Follador Srl. In this way Follador Srl will have the opportunity to turn the complaint against the carrier or use the damage insurance. Failure to provide notice by the customer does not affect its statutory warranty rights.

To optimize delivery, Follador Srl transmits the customer's email address and telephone number to the shipping companies. This communication is an integral part of the contractual relationship with Follador Srl. The customer will therefore not be given any choice or withdrawal right if the telephone number was provided when filling in the order data. For more detailed information, please consult our area dedicated to personal data security and data collection and use.

Property reserve

The goods remain property of Follador Srl until payment is received. Without authorization from Follador Srl, the customer cannot pledge, transfer under guarantee, transform or manipulate the goods before transferring ownership.

Right of withdrawal

Customers, as consumers, have a right of withdrawal of fourteen days. "Consumer" means any physical person who, in the contracts covered by this Directive, is acting for purposes which do not fall within the scope of his commercial, industrial, craft or professional activity. The following provisions apply with regard to the right of withdrawal and the relative exclusions. In case of doubts or need for clarification regarding the right of withdrawal, please contact Follador Srl Customer Service.

Instructions on the right of withdrawal

Right of withdrawal

You have the right to withdraw from the contract, without giving any reason, within 14 days. The withdrawal period begins when you or other person, different to the carrier indicated by you, acquires physical possession of the last good.

For be able to exercise the right of withdrawal, you must contact us at: +39 0423 839633, or by e-mail by writing to: of your decision to withdraw from this contract through an explicit declaration (for example letter sent by post or e-mail).

To comply with the withdrawal deadline, it is sufficient for you to send the communication concerning the exercise of the right of withdrawal before the expiry of the withdrawal period.

Effects of withdrawal

If you withdraw from this contract, you will be reimbursed for all payments made to us, including delivery costs, without undue delay and in any case no later than 14 days from the day we are informed of your decision to withdraw from this contract. These refunds will be made using the same payment method you used for the initial transaction, unless you have expressly agreed otherwise; in any case, you will not incur any fees as a result of such reimbursement. We can suspend the refund until the receipt of the goods.

Please send back or deliver the goods to us at:

Follador Srl, Via Antighe, 48 - 31041 Cornuda (TV) Italy

without undue delay and in any case within 14 days from the day on which you notified us of your withdrawal from this contract.

The deadline is respect if you send back the goods before the 14-day period expires.

The costs of returning the goods will be at our expense. You are only responsible for the decrease in the value of the goods resulting from the handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods.

Warranty and liability

How to use

Fill the litter box up to a depth of 4-5 cm (1,5-2 Inches). Remove the clumps daily using a litter scoop. Replace them with more new granules.

Disposal tips

You can dispose Siria in the organic waste or in the household compost bin. Always respect your municipally rules regarding waste disposal.

Precautions To familiarize your cat with Siria, mix it with the previously used litter for some days, if necessary. If a pet ingests some granules of Siria, there are not risks for his health. Please note that the floor could turn slippery if Siria granules happen to fall out from the litter box and enter in contact with water. Keep it in a dry and cool place.

Payment methods

Payments can be made by credit card and PayPal. The Follador Srl reserves the right, in particular cases or according to the delivery method chosen by the customer, to accept only certain payment methods.

1. Payment by credit card In case of payment by credit card, the charge will take place within a week following the dispatch of the goods.

2. Payment via PayPal

3. Paper money PostePay, Carta Aura and other prepaid cards.

Data security

Follador Srl takes this issue seriously. The Privacy Policy can be found here.

Final provisions

Any invalidity of one of the disposals contained in these General Terms and Conditions does not affect the validity of the contract. Italian law is in force, with the exception of the right to the international sale of movable property of the United Nations (CISG). The choice of the aforementioned applicable law is valid for the consumer only if he is not thus deprived of the protection accorded to him by the provisions of the law of the state in which he usually resides at the time of the order.

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